Indicator.no (c)
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Indicator.no gives common and
available quality indicators for vocational rehabilitation enterprices in Norway. With an
indicator means key results which put in a context will show the development
stage of an enterprice and it's ability to deliver good rehabilitation
services. These indicators makes it possible to compare the enterprices to find best practice and carry out benchmarking and benchlearning. Indicator.no is in 2010 transferred to the national Association for Vocational Rehabilitation Enterprices (AVRE) |
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Economic Indicators: 1. Equity ratio 2. Investment ratio 3. Current ratio 4. Net profit ratio Process Indicators: 5. Waiting time 6. Average through put time 7. External training 8. Defection rate 9. Repetition percentage Employment Indicators: 10. Job placement 11. Active solutions 12. Passive solutions |
Work Environment Indicators: 13. HR-deviations 14. Sickleave rate 15. Competence development (education and training) Enterprice Indicators: 16. Media coverage 17. Improvement ratio 18. Contribution to society 19. Deviation level (complaints) 20. Participation Partnership Indicators: 21. External training arenas 22. Strategic partners Satisfaction Indicators: 23. Customer/payer satisfaction 24. Staff satisfaction 25. Service user satisfaction |